faq

General:

What is Joyful Pilates?
Joyful is an inspiring, inclusive and fun community – supporting, educating and empowering you to achieve your health, fitness and lifestyle goals. Our friendly, motivating and knowledgeable team will guide you through one of our specialised full body workouts in our beautifully designed, state of the art studio space. Our sessions include a mix of traditional reformer Pilates, strength training, functional fitness, cardio, stretching and mobility movements. We welcome everyone and offer classes suited to all levels, abilities and ages. Our classes guarantee to leave you feeling joyful, strong, stretched, energised and empowered.

What are the different styles of classes at Joyful Pilates?

We have six different styles of classes available on the timetable at Joyful Pilates. Our classes vary in intensity and ability from absolute beginner level right upwards to advanced.

Our three signature Pilates classes are:

Joyful Beginner

Joyful Intermediate

Joyful Advanced

Our three speciality class styles are:

Joyful Sweat

Joyful Stretch

Joyful Physio

All classes integrate the Allegro 2 Pilates Reformer, however each style of class may also incorporate a range of other equipment such as dumbbells, balls, kettlebells, foam rollers, mats, boxes and bands.

How many people are in each class?

We have two studios at Joyful Pilates Armadale. The current social distancing regulations allow us to accommodate 8 clients in each class in both our Magic and Inspire Studios. Some of our Joyful Physio classes may be restricted to smaller class numbers in order to accommodate government health guidelines and ensure the highest quality of care is provided to every client.

Can I claim Joyful Pilates classes back on private health insurance?

You may be able to claim Joyful classes taught by our Joyful Physio on your private health insurance depending on your policy requirements, terms and conditions.

Can I book a one-on-one session with a Joyful Trainer?

Yes you can book a one-on-one session with a trainer. This is common for people returning to group classes after injury or for those who would like a personalised introduction to using the reformer bed. You can purchase single sessions or packs of one-on-one sessions through your Joyful online account. We recommend contacting us at: hello@joyfulpilates.com.au prior to purchasing one-on-one packs so we can discuss your goals, requirements and assist to pair you up with the perfect trainer for your individual needs.

Is there an age limit for attending classes?

Our classes are designed to suit all adult ages and abilities. Children need to be at least 14 years old to attend class and must be accompanied by a parent or guardian until they are over age 16.

Can I bring my kids/pets to class?
Unfortunately due to health and safety reasons we can’t allow children or pets to wait at reception during class times.

Booking System/Attendance:

How do I book into classes?

We use MindBody for our Joyful booking system. You can create a MindBody account through our website or through the Joyful Pilates app. Once you’ve created your MindBody account you can purchase class packs and book into sessions online or via your phone/ipad.

Click here to register/login on our website

Click here to download the Joyful Pilates app

What options do I have for buying classes?

We offer monthly class packs, casual class packs and single sessions. You can browse our different packs online here or you can chat to one of our helpful Joyful trainers who will help you find the option that suits you best.

How do I buy a class pack?

You can buy class packs online using your MindBody account or via our Joyful Pilates app. Please note that we do not accept cash payments in studio, however we can take card payments in person if required.

Do I need to book into a class or can I just show up?

We recommend booking into the class you want to attend in advance. Our capacity is limited and as our classes fill up quickly you may find you miss out on a spot if you show up without a booking.

What is the Joyful cancellation policy?

If you cancel 9 hours or more before your booked class start time you will receive the class credit back on your account to rebook for next time. If you cancel your class within the 9 hour window you will be charged for the class you have booked. We remind all clients to please be considerate of others and cancel any bookings you know you will be unable to attend even if it is inside the 9 hour cancelation window. When you cancel you open up a spot for someone else to book into that class,

What happens if I miss a class I’ve booked in for?

If you miss a session you will be charged unless you cancelled prior to the 9 hours before class start time. If there is an emergency or you suddenly become unwell we will ask for a medical certificate and once received will reinstate the class you have missed. Please note that cancellations are the responsibility of the person who booked the class and must be completed online in your MindBody account or via the Joyful Pilates app. We do not accept cancellation requests via social media, text, voicemail or email.

What if I am late for a class?

We have a 5-minute late attendance policy. If you are running late you will be able to enter your class during the first 5 minutes of start time. If you do attend class a few minutes late please enter the room quickly and quietly out of curtesy and to minimise disruptions to other clients and Joyful Trainers. After the first 5 minutes of class you may be refused entry or your spot may be offered to another client if you are yet to attend.

How do the waitlists work?

When a class is fully booked you can join the waitlist. If another client cancels their booking you will be notified by email and/or text message that you have been added to the class. You can respond to this email and/or text with a YES or a NO to attending the session. If you don’t respond at all we will assume you are a YES and you’ll be added to the session.

I’m new to Joyful Pilates: (Hello new friend!)

I’ve never tried Pilates before – can I join a Joyful class?

Yes! We have classes suitable for all ages, levels, sizes and abilities. Our knowledgeable Joyful Trainers are able to offer regressions, progressions, modifications and alternatives to ensure you finish each session feeling accomplished, confident and empowered.

What is the best style of class if I am new?

We recommend attending a minimum of 5 Joyful Beginner classes if you are new to Pilates. These classes will introduce you to basic foundation movements and teach you how to activate the correct muscles whilst safely using the Allegro 2 reformer.

What is the best style of class if I have an injury?

If you have an injury please get clearance from your doctor or medical professional prior to attending class. Our Joyful Beginner and Joyful Stretch classes are slower paced sessions and offer the safest environment for those who may need more exercise alternatives, modifications, regressions, one-on-one corrections and adjustments. Our Joyful Specialised classes may also be suitable for you depending on your type of injury. We recommend contacting us at: hello@joyfulpilates.com.au if you would like personalised advice about which session to book into.

Can I attend class if I am pregnant?

You can attend all Joyful Pilates classes during the first 15 weeks of pregnancy. After 15 weeks we require a doctor’s clearance and recommend booking into our Joyful Physio classes and/or booking a one-on-one session with our pre-natal qualified Joyful trainers. Always notify your trainer at each class so they can include any required modifications for pregnancy. Any information about your pregnancy will be kept confidential and modifications will be delivered by your trainer with care and discretion. Please note that a doctors approval is needed for high risk pregnancies.

What do I need to do/know before my first class?

Create your MindBody account online or via the Joyful Pilates app. Purchase your class pack and book a spot in the session you would like to attend. Please arrive 5-10minutes early for your first class to allow time to meet your trainer, fill out any waiver forms required, go to the bathroom and familiarise yourself with the studio. Let your trainer know about any past or present injuries so they can cater to you in the session if required. We recommend wearing something stretchy and comfortable to class.

What do I need to bring to the studio for class?

Bring a drink bottle, towel and pair of Pilates grip socks. We have a water bubbler available in the studio however we do not supply plastic cups or bottles. We have Joyful drink bottles, towels and Pilates socks available for purchase if you do forget to bring your own to class. Please note that for hygiene reasons we cannot allow anyone into classes without socks or a towel.

Do you have lockers?

We have numbered lockers in each studio. Please leave all your belongings in your locker while class is running to ensure our trainers and other clients don’t trip on them.

Can I have my phone with me during class?

We encourage you to leave your phone in your locker during class times so you can be fully present in each session. If you need your phone for work or personal reasons (eg you are on call) then you are welcome to have your phone with you provided it is on silent mode and tucked away underneath your reformer. If you need to take a call we respectfully ask you to leave the studio prior to answering out of curtesy for other clients and trainers.