privacy policy

This privacy policy explains how Joyful Pilates Pty Ltd ACN: 663 667 993 and its related entities are committed to upholding and protecting your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy for Joyful Pilates lets you know what personal information of yours we may obtain and/or hold, how you can assess the personal information we hold about you, what we do with this information, who we will disclose it to, how you can change inaccurate personal information and how to opt out of receiving communications from Joyful Pilates.

Joyful Pilates may change or update this Privacy Policy at any time.
This Privacy Policy is effective from 1 January 2020.

WHAT WE MAY COLLECT AND HOW WE MAY COLLECT IT

Joyful Pilates may collect and store personal information you enter on our website, in our studios or give to us in any other way. This information may include your name, contact information such as postal address, email and phone number, date of birth, emergency contact person, bank account and/or credit card details and payment history. We may also collect additional information at other times, including but not limited to feedback, preferences, information relevant to customer surveys, personal interests, information related to promotional offers, sensitive information*, information collected for and related to employment, education, qualifications, experience and recruitment.

Wherever possible, Joyful Pilates will generally collect your personal information directly from you. Joyful Pilates may also collect personal information from the Joyful Pilates booking platform when you sign up and/or purchase Joyful Pilates classes. Joyful Pilates may also collect personal information from you via our website , the Joyful Pilates app, promotional activities, competitions and events.

An individual is not obliged to provide their personal information to Joyful Pilates however, without certain information from an individual it may not be possible for Joyful Pilates to provide its products and/or services to the individual. You may request access to your personal information by contacting us at the following address: 2A Kingsway, Armadale, Victoria 3143. If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it.

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Joyful Pilates will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your personal information after your relationship with Joyful Pilates has expired. In this case your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.

*For the purposes of this Privacy Policy, sensitive information refers to the information you have disclosed to Joyful Pilates about your physical and mental health and well being. Sensitive information will only ever be used for providing services to you and will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Joyful Pilates, or any member of the public, or to lessen a serious threat to a person’s health or safety. The types of sensitive information generally collected by Joyful Pilates may include information relating to your health, medical history, current injuries, conditions or medications and any other related information that is necessary to adhere to our duty of care to you.

WHAT WE DO WITH THE INFORMATION WE GATHER

Joyful Pilates will never sell your information. We will only use and disclose the personal information you have provided to us so that we can provide you with and improve the services you have requested as well as for managing your account with Joyful Pilates, sending promotional emails and SMS to you about our products, special offers or from time to time other information we think you will find interesting.

We may also use your information to customise the Joyful Pilates website according to your interests, to assess employment applications and for marketing purposes providing we have your consent to do so. At any time you may opt out of receiving this marketing material by contacting Joyful Pilates by emailing your local studio. Your consent to receiving this information will remain current until you notify Joyful Pilates otherwise.

WHO WILL JOYFUL PILATES DISCLOSE YOUR INFORMATION TO?

Joyful Pilates will only disclose your personal information to third parties for the purpose of providing Joyful Pilates classes and products to you or other directly related secondary purposes as set out above. Joyful Pilates may otherwise disclose your personal information with your consent or if it is required or authorised to do so by law. Where your personal information is disclosed to an overseas recipient, we will also take adequate measures to ensure that your personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above.

By providing Joyful Pilates with your personal information, you consent to this disclosure of your personal information.

ONLINE SECURITY AND COOKIES

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However you should keep in mind that the transmission of information over the internet is not completely secure or error-free. Therefore you should take special care in deciding what information you send to Joyful Pilates.

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A cookie is a small file placed on your computer’s hard drive that collects information about your web browsing behaviour. Cookies allow web applications to tailor their configurations to your individual needs and preferences. Most web browsers automatically accept cookies however you can choose to reject cookies by changing your browser settings. The Joyful Pilates website uses cookies to identify website traffic and help us provide an efficient website experience. In addition cookies may be used for marketing purposes to website visitors with relevant ads through third party services such as but not limited to Google Adwords and Facebook Adverts. These ads my appear on the Joyful Pilates website or on other websites that you visit. A cookie in no way gives Joyful Pilates access to your computer or any information about you, other than the data you choose to share with Joyful Pilates.

QUESTIONS AND COMPLAINTS

For further information regarding this Privacy Policy or to make a complaint about the steps taken by Joyful Pilates to protect your personal information or privacy, please contact Joyful Pilates by emailing us at 

We will investigate any complaints received and do our best to resolve them as soon as possible.